Is it all talk and no action over Lastminute.com refunds?

Many customers are not getting their money back despite pledges by the Competition & Markets Authority

Can you please ask the Competition and Markets Authority what it actually is doing to check that Lastminute.com is refunding its customers, because I, and many others, are still waiting.

In December it said Lastminute had undertaken to refund £7m owed to more than 9,000 customers following cancelled trips. It set a deadline of 31 January.

I made a £602 booking for return flights and transfers from London Stansted to Palma leaving in July. Although it was cancelled in May 2020, my account at Lastminute.com still shows it is awaiting funds from the airlines, even though I know these were paid in September.

The CMA was supposed to have received regular reports of the progress made in paying out the refunds, so what, if anything, has happened?

Continue reading…

from Coronavirus | The Guardian
via COVID-19 Alerts

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